SHIPPING & DELIVERY

Kāpiti will make every effort to get your order to you in perfect condition.

To do this, we will dispatch your order in a chilltainer, or with chill wrap ice replacement pads. Your order will be stored at fridge temperature until it is collected by the courier. The above measures will keep your items cool until they reach you.

We aim to dispatch your order so that you receive it one to three business days after placing it. Deliveries will be made Tuesday to Friday between 8am and 5pm (depending on courier). Please phone the store on 09 358 3835 if you require an item sooner. Additional freight charges may apply if the parcel exceeds the standard weight allowance within our shipping rates.

We are limited in dispatch to rural delivery addresses due to the extra time taken by couriers to complete the delivery. We are also unable to deliver to PO Boxes and Private Bags. We regret that shipping is not available to addresses outside of New Zealand at this stage.

Any order which comes to less than NZ$50 will be charged $10 for delivery to any urban and North Island regional addresses and $18.00 for South Island deliveries, in New Zealand. Orders over NZ$50 will qualify for free shipping.

All orders will be dispatched on an overnight courier service.

Please place separate orders for each separate delivery location.

If regular delivery is not possible, in the event the recipient is not available, please provide instructions for where to leave the parcel.

If any item you have ordered is out of stock or no longer available, we will endeavor to contact you to confirm a replacement. If we cannot contact you within a reasonable timeframe, a similar item of the same or greater value will be substituted.

If you have not received your order within 4 days of receiving a dispatch confirmation, please send your order confirmation to kapitistore@fonterra.com and we will follow up with you.

 

Shipping Dispatch Time frames – all based on New Zealand times:

Orders received prior to 3pm (NZ time) Monday-Thursday, will be shipped that day for overnight delivery.

All orders received after 3pm (NZ time) Monday-Thursday will be the next day via overnight courier.

ALL orders received on Fridays, Saturday, Sunday will be dispatched on Monday for overnight delivery.